Introduction

Welcome to Prath Mart! Your trust is our top priority, and we are committed to providing a seamless shopping experience tailored to your needs. By using Prath Mart, you agree to comply with these Terms and Conditions, ensuring a fair and enjoyable shopping environment for all. If you have any concerns, we are always here to help!

1. Account Registration

• Creating an account with us allows you to enjoy a personalized shopping experience.
• Customers must provide accurate and up-to-date information to ensure smooth transactions.
• You are responsible for maintaining the security of your account; if you suspect any unauthorized access, let us know immediately so we can assist you.

2. Ordering & Payment

• We value your time, and we work hard to ensure a hassle-free ordering process.
• All orders are subject to availability and confirmation. If an issue arises, we will notify you promptly and work towards the best possible resolution.
• We accept multiple secure payment options, including credit/debit cards, mobile wallets, cash on delivery.
• If you ever face any difficulty during payment, our customer support team is here to help.

3. Shipping & Delivery

• We know how important it is to receive your orders on time. That’s why we work closely with trusted couriers to provide fast and reliable shipping.
• Shipping details, including costs and estimated delivery times, are displayed during checkout.
• If there are any unexpected delays, we will keep you updated and work to resolve any issues quickly.

4. Returns, Refunds, and Cancellations

• Your satisfaction matters to us! If you are not happy with your purchase, you can request a return within 14 days for all items from the date of delivery. For DFresh, 24 hours returns will be applicable.
• Items must be returned in their original condition. If you need assistance with a return, we are happy to guide you through the process.
• Refunds are processed promptly upon receiving the returned item. If there are any concerns, we will ensure you are well-informed throughout the process.
• If you need to cancel an order, contact us as soon as possible, and we will do our best to accommodate your request.

5. Customer-Centric Service

• At Prath Mart, we genuinely care about our customers’ needs and concerns.
• If you have any issues with a product or service, let us know, and we will prioritize finding a solution that works for you.
• Our customer service team is available to assist you with any inquiries, complaints, or feedback.

6. User Conduct & Prohibited Activities

To maintain a fair and trustworthy shopping environment, users must not:

• Provide false or misleading information.
• Engage in fraudulent transactions.
• Interfere with the site’s operations or attempt to compromise its security.

7. Intellectual Property Rights

• All content on Prath Mart, including images, logos, and text, belongs to Prath Mart. Unauthorized use is not permitted.

8. Limitation of Liability

• We are dedicated to providing a reliable service, but in rare cases where unforeseen issues occur, Prath Mart is not responsible for indirect or incidental damages.
• However, we always strive to resolve customer concerns in the best possible way.

9. Changes to Terms & Conditions

• We may update our Terms and Conditions from time to time. We will notify you of significant changes so that you are always informed.
• Continued use of Prath Mart means you accept our updated terms.

10. Governing Law & Dispute Resolution

• Our policies align with the legal regulations of Nepal.
• If a dispute arises, we encourage open communication to resolve matters amicably.

11. Contact Us

We genuinely care about your shopping experience. If you have any questions, concerns, or suggestions, reach out to us at:

Email: prathtrade@gmail.com

Phone number: 9768770126/ 9768770127/ 9768770139

WhatsApp/Viber: 9768770126

and we will be happy to assist you.

Thank you for choosing Prath Mart – where customer care comes first!

 

 

 

Prath Mart Policies

General Overview

At Prath Mart, we strive to create a marketplace where both wholesalers and retailers can conduct their business in a seamless and efficient manner. Whether you are a bulk buyer looking for wholesale pricing or an individual seeking retail products, we have policies in place to ensure you have the best shopping and business experience with us.

1. Wholesale Policy

We offer exclusive wholesale pricing for bulk purchases, making it easier for businesses to procure products at competitive prices.

Eligibility for Wholesale Accounts:

• Registered businesses with valid trade licenses and tax information are eligible for wholesale accounts.
• Wholesale pricing is typically available for orders of minimum 5 order.

Placing Wholesale Orders:

• Wholesale orders can be placed through a wholesale account of the website, email: prathtrade@gmail.com , or customer service contact: 9768770139

• All wholesale orders are subject to stock availability, and prices may vary based on quantity and product category.

Wholesale Terms:

• Payment terms for wholesale orders may differ from retail orders such as deposits, net payment terms, etc.
• Bulk discounts are available based on order size, and you may inquire about specific discounts with our sales team.
• Shipping for wholesale orders is typically handled in bulk and may have longer lead times. Shipping costs will be calculated based on the size and weight of the order.

2. Retail Policy

Prath Mart offers a variety of products for retail customers at competitive prices. Retail customers are welcome to purchase items in smaller quantities and enjoy the convenience of fast shipping and customer service.

Placing Retail Orders:

• Retail orders can be placed directly through our website, with no minimum order requirement.
• Orders will be processed promptly, and shipping costs will be displayed at checkout.

Pricing:

• Retail customers will see the standard retail price on product pages, including taxes and shipping costs.
• Promotions, discounts, and special offers may be available periodically, and customers can apply applicable coupons during checkout.

3. Shipping & Delivery Policy (For Both Wholesale & Retail)

At Prathe-Mart, we prioritize timely delivery for both wholesale and retail orders.

For Retail Customers:

• Shipping Costs are calculated at checkout, based on location and order size.
• Delivery Times may vary based on your location. Estimated delivery times are displayed at checkout.

For Wholesale Customers:

• Bulk orders may have different shipping timelines due to the size of the order.
• Delivery Costs for wholesale orders will depend on the size, weight and location of the shipment and will be discussed before processing the order.
• Tracking Information will be provided once the order has been shipped.

4. Returns, Refunds, and Cancellations Policy

We aim to provide a smooth return and refund experience for both wholesalers and retailers, with a focus on clear guidelines for bulk and smaller orders.

For Retail Customers:

• Retail customers can return products within 7 days from the date of receipt.
• Returned products must be in their original, unused condition with packaging intact. Shipping fees are non-refundable unless the return is due to our error.

For Wholesale Customers:

• Wholesale orders are generally non-returnable unless the products are defective or damaged.
• If a wholesale order has issues (e.g., wrong or damaged items), please contact us within 5 days of receiving the order to request a resolution.
• Custom or special orders may not be eligible for returns. We recommend confirming all details before placing a bulk order.

5. Payment Policy

We accept a range of payment methods to cater to both wholesale and retail customers.

For Retail Customers:

• Retail customers must pay for orders at checkout using credit cards, digital wallets or cash on delivery.

For Wholesale Customers:

• Wholesale orders may have different payment terms. These can include upfront payments, deposits, or net terms  based on the agreement.
• For new wholesale accounts, a deposit may be required to initiate the order.
• We accept payments via bank transfers, credit cards, etc.

6. Customer Support Policy

We provide dedicated customer support to both wholesalers and retailers, ensuring you have a seamless experience.

• Retail Customer Support is available via [email, phone, live chat] during business hours to help with order inquiries, returns, or general questions.
• Wholesale Customer Support provides personalized assistance for bulk orders, invoicing, delivery tracking, and any special requirements you might have. Reach out to our wholesale support team at 9768770139.

7. Seller Policy (For Wholesale Sellers)

Prath Mart also provides opportunities for third-party sellers to list their products on our platform. If you are a wholesaler who wishes to become a seller on Prath Mart, you must adhere to the following guidelines:

• You must comply with all local and international laws regarding product safety, taxes, and labeling.
• Products should be accurately described, with clear images and pricing.
• You are responsible for shipping and handling of your products and ensuring they meet the agreed delivery timelines.
• Prath Mart reserves the right to remove listings or suspend accounts if sellers violate our terms.

8. Privacy Policy

We are committed to protecting the privacy and security of our customers. We collect personal and business information to process your orders efficiently and keep you informed about your purchases.

• For retail customers, we collect personal data such as names, shipping addresses, payment details, and email addresses.
• For wholesale customers, we collect business details, including tax information, company name, and shipping addresses.
• Your data will never be shared with third parties, except where necessary for order fulfillment or in accordance with the law.

For more information, please read our full Privacy Policy.

9. Policy Changes

Prath Mart reserves the right to update or modify these policies at any time. You will be notified of any significant changes, and your continued use of our services after changes indicates your acceptance of the updated policies.